About Mercy-USA
Mercy-USA for Aid and Development is dedicated to alleviating human suffering and supporting individuals and their communities in their efforts to become more self-sufficient. Incorporated in the State of Michigan in 1988, Mercy-USA's projects focus on improving health, nutrition and access to safe water, as well as promoting economic and educational growth around the world.
About the role
We're hiring a full-time Administrative & Data Entry Specialist to join our team at headquarters in Plymouth, Michigan. The specialist will be the first point of contact for our donors and callers, keep our donor database accurate, and handle incoming mail and donation checks.
This role combines data entry with front-office and donor services work. It's a great fit for someone who is organized, detail-oriented and enjoys helping people.
Duties and responsibilities
- Donor data: Enter and update donor and donation records in our CRM, check source documents, and fix errors, duplicates and missing information. Prepare donor and donation reports as requested.
- Donor services: Answer the main office phone line, take donations over the phone, respond to donor requests, and answer questions about our programs and the countries where we work.
- Front office: Screen and transfer calls for staff, including the CEO and senior managers, take clear messages, and greet visitors.
- Mail and checks: Open and sort incoming mail daily, log, verify and process donation checks, and match deposits to donor records.
- Qurbani season: Compile Qurbani donor lists and check them for accuracy before they go to our field offices.
- Records: Keep physical and digital files organized, maintain data backups, and support the team with general administrative tasks.
Qualifications
- Associate degree
- Working knowledge of MS Office, especially Excel, Word and Outlook
- Strong phone manner and customer service skills
- High attention to detail and accuracy with numbers
- Ability to handle confidential information and donor funds responsibly
- Reliable, organized and able to manage several tasks at once
- Self-motivated, adaptable and willing to learn
- Works well in a small team
Preferred: experience with a CRM or donor database, and 1+ year of experience in data entry, reception, customer service or office administration.
Position details
- Location: On-site at our headquarters in Plymouth, Michigan
- Type: Full-time, entry-level, hourly (non-exempt)
- Schedule: Standard work week, with occasional local errands such as bank deposits
- Department: Finance & Administration
How to apply
Interested candidates should send a resume and a short cover letter to careers@mercyusa.org, with "Administrative & Data Entry Specialist" in the subject line. Applications are reviewed on a rolling basis.
Mercy-USA is an equal opportunity employer.